Freddie Mac Single-Family Seller/Servicer Guide Section 2301.3 — Appeals and final decision

Freddie Mac Single-Family Seller/Servicer Guide Section 2301.3 — Appeals and final decision

2301.3: Appeals and final decision (12/17/25) This section contains requirements for: ■ Eligibility for appeal ■ Final decision (a) Eligibility for appeal The provisions of this section do not apply to Sellers and Servicers approved by Freddie Mac on or after October 3, 2012 to sell and/or service Mortgages. Those Sellers and Servicers do not have a right to appeal Freddie Mac’s notice of determination to disqualify or suspend. A Seller or Servicer approved to sell and/or service Mortgages for Freddie Mac prior to October 3, 2012 may write to Freddie Mac (see Directory 1) to appeal a determination to disqualify or suspend with cause pursuant to Section 2301.1(b)(i). (i) Deadline for filling an appeal The appeal must be postmarked or hand delivered no later than 15 days: ■ From the date the Seller or the Servicer received written notice of Freddie Mac’s intention to suspend or disqualify, or ■ If prior written notice was not provided by Freddie Mac, from the date the Seller or Servicer received written confirmation of Freddie Mac’s oral notice to suspend or disqualify If an appeal is not filed within the 15-day period, the Seller or Servicer will be deemed to have waived its right to appeal. (ii) Required documentation for appeal Any appeal must provide Freddie Mac with information and documentation that clearly supports the Seller’s or Servicer’s request for reconsideration of Freddie Mac’s disqualification or suspension determination. Freddie Mac Single-Family Seller/Servicer Guide Chapter 2301 As of 12/17/25 Page 2301-8 (b) Final decision (i) Eligibility for appeal review Freddie Mac’s Vice President—Counterparty Credit Risk Management, or that person’s designee, will review the appeal of the Seller/Servicer if eligible to file an appeal under Section 2301.3(a) before rendering a final decision. (ii) Appeal final decision The Vice President—Counterparty Credit Risk Management, or that person’s designee, will then render a final decision in writing to the Seller/Servicer either affirming, reversing or modifying Freddie Mac’s prior determination to disqualify or suspend. Freddie Mac Single-Family Seller/Servicer Guide Chapter 2401 As of 12/17/25 Page 2401-1 Chapter 2401: Master Systems License

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