Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles (12/17/25)
Freddie Mac Guide §2403.2 (Mortgage Selling Agents and user roles). Gap-fill (verbatim, ID-diff).
Verbatim regulatory text
Verbatim provisions from Freddie Mac Single-Family Seller/Servicer Guide §2403.2 — Mortgage Selling Agents and user roles (12/17/25) — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.
Freddie Mac Guide 2403.2
(12/17/25) This section contains requirements related to: ■ Use of Selling Agents ■ User roles (a) Use of Selling Agents (i) Definitions Capitalized terms used herein, but not defined herein have the meanings set forth in the Glossary, Form 478, Secondary Market Advisor Selling Agent Agreement, Chapter 2401, Chapter 2402 or elsewhere in the Guide. (ii) Use of Selling Agent A Secondary Market Advisor (SMA) and the Seller engaging the SMA must request Freddie Mac’s consent for the SMA to access and enter Loan Selling Advisor to perform secondary market services for the Seller on the Seller’s behalf, as Selling Agent, for each such Seller. The Seller and the SMA must comply with the following: ■ Every SMA must complete, execute and deliver to Freddie Mac a one-time Form 478. A single Form 478 applies to all Sellers for which secondary market services are performed. ■ The SMA must enter, or have entered, into a services agreement with one or more Sellers ■ The Seller must designate duly authorized employees, as described in Section 2403.2(b), of the Selling Agent who have been assigned roles (“User Roles”) to access, enter and use Loan Selling Advisor, on behalf of their employer, the Selling Agent, to perform services for the Seller. For cash or guarantor executions, the User Roles may be as follows: ❑ Closer/Shipper ❑ Exclusionary List ❑ Loan Manager ❑ Pipeline Manager; and
Freddie Mac Guide 2403.2
403-3 ❑ Secondary Analyst The specific roles for cash executions may be Cash SMO or Price Sheet Analyst. The specific roles for guarantor executions may be Guarantor SMO, Security Wire Assignor or Rate Sheet Analyst. Immediately upon any of the SMA’s duly authorized employees’ first access to Loan Selling Advisor, the Seller, by and through the SMA, as Selling Agent, will be bound by the terms and conditions of Sections 2401.1 and 2402.2(e). (iii) Selling Agent and Related Third Party The SMA agrees that if Freddie Mac gives the SMA access to Loan Selling Advisor to perform secondary market services for a Seller, as principal, the SMA must do so as such Seller’s duly authorized Selling Agent and a Related Third Party as defined in the Glossary. (iv) Former Form 900SA exception Any Seller that has: (i) an SMA that is performing secondary market services for the Seller in Loan Selling Advisor under a services agreement, (ii) completed, signed and delivered to Freddie Mac either a form titled “Selling System Price Sheet Analyst User ID Request Form” and/or Form 900SA and/or Form 900 that was delivered to Freddie Mac on or before April 2, 2022, and (iii) authorized the SMA’s authorized employees to perform secondary market services in Loan Selling Advisor (excluding the User Roles of Setup Administrator or Setup Manager), is not immediately required to identify User Roles as required in Section 2403.2(b) to Freddie Mac, unless and until it is necessary to do so because the SMA and/or Seller need to: (A) add, modify or delete any SMA authorized employees and/or (B) add or change secondary market services and “User Roles.” (v) Loan Selling Advisor access and security The Seller and Selling Agent both acknowledge and agree that Loan Selling Advisor is Freddie Mac’s proprietary system and access to Loan Selling Advisor is provided by Freddie Mac in its sole and absolute discretion. The Seller and Selling Agent also agree that each will keep the Seller-provided information updated and current by making sure that the authorized users identified are accurate and true. Changes to the authorized users identified must be made according to this section and Sections 2401.1(f) and 2403.2(b). The Seller and Selling Agent represent and warrant to (and covenant with) Freddie Mac that only duly authorized employees of the SMA have been provided with their own individual access to Loan Selling Advisor. Without limiting the application of any other representation or warranty to (or covenant with) Freddie Mac under the Guide or any
Freddie Mac Guide 2403.2
403-4 other agreement, the Seller and Selling Agent further represent and warrant to (and covenant with) Freddie Mac that the Seller and Selling Agent must: ■ Safeguard User IDs and passwords to Loan Selling Advisor ■ Adopt security measures to prevent sharing, loss, theft, or unauthorized disclosure or use of User IDs and passwords to Loan Selling Advisor and information in Loan Selling Advisor ■ Notify Freddie Mac as soon as practicable and, in any event, no later than within one Business Day in the event: ❑ Any authorized User’s (a) name change, (b) position/title change, (c) employment termination, (d) authorization termination or (e) authorization expiration by submitting changes per Section 2403.2(b) or by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com ❑ Of any loss, theft or unauthorized disclosure or use of any authorized User's User ID and password to Loan Selling Advisor by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com; and ❑ Either the Seller or Selling Agent become aware of or has reason to believe that an authorized user’s access to Loan Selling Advisor is no longer secure for any reason by e-mailing Freddie Mac at CSA_Operations@FreddieMac.com (vi) Indemnification The Seller hereby indemnifies and holds Freddie Mac and its respective directors, officers, employees, agents, designees, successors and assigns harmless for any and all liabilities, obligations, damages, penalties, actions, judgments, suits, disbursements, losses, costs and expenses of any kind or nature. This includes reasonable legal fees and expenses of counsel, court costs and costs of appeal which may be imposed on, incurred by, or asserted against Freddie Mac as the result of any of Selling Agent’s errors, omissions, negligence, breaches, gross negligence, willful misconduct or malicious conduct when accessing, entering and/or using Loan Selling Advisor. This indemnification applies without limiting other representations, warranties, or covenants with Freddie Mac outlined in the Guide or any other agreement. (vii) Form 478 Every SMA which is already in Loan Selling Advisor on behalf of a Seller must complete, execute and deliver Form 478 to Freddie Mac. Failure to do so may result in suspension of the SMA’s access to Loan Selling Advisor. (b) User roles
Freddie Mac Guide 2403.2
403-5 (i) The Seller’s roles In connection with use of Loan Selling Advisor®, the Seller must provide information to Freddie Mac regarding authorized Loan Selling Advisor users and their designated user roles. The Seller must submit its duly authorized employees, or, if using a Selling Agent, the Seller may designate the Selling Agent’s duly authorized employees as described in Section 2403.2(a) by completing and submitting the Freddie Mac Access Manager Administrator Registration form (i.e., FAM Form) or the Loan Advisor Registration form (i.e., LAR Form). Upon receipt of the FAM Form or LAR Form, Freddie Mac will provide the Seller with user IDs and passwords for the designated individuals. (See Section 2403.4(b) with respect to system security and the Seller’s responsibility.) Any employee identified within the FAM Form or within the LAR Form as performing the External Seller Setup Manager role must be designated by the Seller as an Authorized Employee, authorized to provide Freddie Mac with instructions (or modify instructions) to transfer funds or securities on the Seller’s behalf in connection with the sale of Mortgages to Freddie Mac on the Seller’s: ■ Form 988SF, Certificate of Incumbency for a Bank, Savings Bank, Savings and Loan Association, Credit Union, Corporation or Limited Liability Company ■ Form 988SF-HFA, Certificate of Incumbency for Housing Finance Agency; or ■ Form 989SF, Certificate of Incumbency for Limited Partnerships, as applicable (See Section 2201.1 for more information regarding Certificate of Incumbency requirements.) In addition, any Administrator designated as such on the FAM Form must likewise be designated by the Seller in the applicable Certificate of Incumbency identified above. (ii) Document Custodian roles In connection with use of Loan Selling Advisor, the Document Custodian must provide information to Freddie Mac regarding Document Custodian’s authorized Loan Selling Advisor users and their designated user roles by completing and submitting the FAM Form or LAR Form. The Document Custodian must submit this information to Freddie Mac for each Seller with which the Document Custodian has established a custodian relationship, in accordance with Section 2202.2. Upon receipt of the completed FAM Form or LAR Form, Freddie Mac will assign user roles in Loan Selling Advisor and issue user IDs and/or passwords to Authorized Users.
Freddie Mac Guide 2403.2
403-6 By executing the FAM or LAR Form, the Document Custodian represents and warrants to, and covenants with, Freddie Mac that Freddie Mac may rely on the information contained in the completed FAM Form and LAR Form. To add, remove or change a user role, a Document Custodian must submit a FAM Form or LAR Form. Note: See Section 2403.4(b) for requirements related to information security. (iii) Warehouse Lender roles In connection with use of Loan Selling Advisor, the Warehouse Lender must provide information to Freddie Mac regarding the Warehouse Lender’s authorized Loan Selling Advisor Administrators, other Authorized Employees and their designated user roles. (See Section 6305.4(c)(ii) regarding the Warehouse Lender’s use of and access to Loan Selling Advisor.) The Warehouse Lender must submit this information to Freddie Mac by completing and submitting Form 990SF, Agreement and Certificate of Incumbency: Warehouse Lender and adding its Authorized Employees in Loan Selling Advisor. To add, remove or change any user role, a Warehouse Lender must submit a FAM Form or LAR Form. By executing Form 990SF, the Warehouse Lender represents and warrants to, and covenants with, Freddie Mac that Freddie Mac may rely on the information on the Form 990SF until the Warehouse Lender adds, modifies, or removes an Authorized Employee by submitting a new Form 990SF. See Section 2403.4(b) for requirements related to information security.