Freddie Mac Single-Family Seller/Servicer Guide Section 3302.1 — Mortgage file management

Freddie Mac Single-Family Seller/Servicer Guide Section 3302.1 — Mortgage file management

3302.1: Mortgage file management (12/17/25) This section contains requirements related to: ■ Maintaining Mortgage file ■ Form of Mortgage file documents ■ Mortgage file control and identification (a) Maintaining Mortgage file The Servicer must maintain an individual file for each Mortgage serviced for Freddie Mac. The file must include: ■ All documents required to be held by the Seller, as outlined in Chapter 3301 ■ All legal notices, correspondence, forms and reports concerning the Mortgage and the Mortgaged Premises or REO The Servicer must also maintain adequate records of collection efforts and make the records available for Freddie Mac’s inspection on request. At a minimum, the records must show: ■ Dates that the letters and notices were mailed ■ Dates and results of all collection activities with Borrowers ■ Reasons for prior and current defaults ■ Terms of any arrangements for curing the Delinquency and/or providing alternatives to foreclosure ■ Documentation of property inspections, as required in Section 9202.3(b) (b) Form of Mortgage file documents (i) Paper originals The Servicer must maintain the paper original of each of the following documents: Freddie Mac Single-Family Seller/Servicer Guide Chapter 3302 As of 12/17/25 Page 3302-2 ■ Certificate of title, with the lien properly noted, if the Mortgage is secured by a Manufactured Home in a certificate of title State where there is no procedure for canceling the certificate of title. Note: In jurisdictions where applicable law requires the owner of the Manufactured Home to retain the original certificate of title, the Servicer may maintain a copy of the original certificate of title. Refer to Section 5703.4(f)(iii). ■ Recorded assignment of the Mortgage to MERS®, if applicable, and any Intervening Assignments, if the Servicer has elected to retain the assignments for MERS- registered Mortgages, unless electronically recorded in accordance with Section 1401.3(d) or 1401.3(e) ■ For Mortgages documented using a New York Consolidation, Extension and Modification Agreement (NY CEMA): ❑ Original Old Money Notes ❑ Original New Money Notes (Gap Notes) and, if applicable, ❑ Original Consolidated Notes from prior consolidations as required by Sections 4101.11, 3401.2(a) and 3301.2(b) The above documents and the Mortgage file must be kept in a fire-resistant storage area. Freddie Mac may, at any time, require that, at the Servicer’s expense, the Servicer or the Document Custodian affix the Freddie Mac loan number to the face of each Note. In addition to maintaining the paper original of the documents above, the Servicer should maintain back-up paper or Electronic (as defined in Section 1401.1(b)) copies of such original paper documents in the Mortgage file. (ii) Security Instruments The Mortgage file must contain the Security Instrument in accordance with Section 3301.2(a). When stored as paper documents, such Security Instruments must be stored and maintained in the same manner as the original paper documents in Section 3302.1(b)(i) above. When such Security Instruments are stored as Electronic Mortgage file documents, the Servicer must: ■ Promptly obtain, at the Servicer’s expense, certified paper or Electronic copies from the recorder’s office of any recorded Security Instrument whenever: Freddie Mac Single-Family Seller/Servicer Guide Chapter 3302 As of 12/17/25 Page 3302-3 ❑ Necessary for the Servicing of such Mortgages, or ❑ Required by Freddie Mac, in its sole discretion Note: Such requests would ordinarily be on a case-by-case basis unless Freddie Mac requires the Servicer to obtain certified copies of all such recorded Security Instruments to protect Freddie Mac’s interests and enforce its rights. ■ Notify any prospective Transferee Servicer that certain Mortgages have Electronic copies of the Security Instruments that: ❑ Are stored electronically in the Servicer’s Electronic storage System (as defined in Section 1401.1(b)) for Mortgage file documents (“eStorage System”), and ❑ Would be electronically transferred to the Transferee Servicer’s eStorage System, if applicable, as part of any Transfer of Servicing, subject to the requirements in Section 7101.5(a)(1) under which the Transferor Servicer may be required to convert the documents and records to the form of storage used by the Transferee Servicer or generate paper copies of all documents and records for the Transferee Servicer ■ Represent and warrant to, and covenant with, Freddie Mac that: ❑ The Electronic storage of Electronic copies of the Security Instruments will not in any way adversely affect the validity, enforceability or effectiveness of the Security Instruments, ❑ The Electronic copies of the Security Instruments comply with all applicable laws, including, without limitation, E-SIGN and the UETA, and ❑ All Security Instruments that have been recorded have: ■ Created valid First Liens on the related Mortgaged Premises, and ■ Been copied as Electronic Records and the Servicer has securely stored, protected and maintained such Electronic Records, showing recordation information, in the Servicer’s eStorage System ■ Indemnify and hold Freddie Mac harmless from any delay in enforcement of the Mortgages and any failure or inability to collect amounts due under any Mortgage, in addition to any costs, loss, damages, expenses, legal fees or any costs of any kind that arise out of or occur in connection with or as a result of the Servicer’s decision to not store the original recorded Security Instruments as paper Mortgage file documents ■ Secure and protect all Electronic copies of the Security Instruments with recordation information or Recording Confirmation(s) (as defined in Section 1401.3(d)) with Freddie Mac Single-Family Seller/Servicer Guide Chapter 3302 As of 12/17/25 Page 3302-4 recording information in the Servicer’s eStorage System and maintain the validity, effectiveness and enforceability of such Electronic Mortgage file documents for the life of each Mortgage plus seven years If the original Security Instrument was electronically recorded, the Seller/Servicer must comply with the requirements set forth in Sections 1401.3(d) and 1401.3(e) related to Electronic Recording of paper Closing Documents and Electronic Recording of Electronic Closing Documents, respectively. If the copies of the recorded Security Instruments are Electronic Records, the Servicer must also maintain copies (paper or Electronic) of the original recorded Security Instruments in the Mortgage file at a storage area that is geographically remote from and not susceptible to the same disasters as the primary storage facility site. (iii) Reproductions of original paper documents Except for the documents noted above, which must be maintained as paper originals or in the same manner as paper originals, the Servicer may maintain paper or Electronic copies of Mortgage file documents reproduced from the original paper documents by any photographic, photostatic, microfilm, microfiche, electronic imaging, optical disk or laser disk storage process; provided that: ■ The copies are allowed under laws or regulations to which the Servicer is subject and in the jurisdiction where the Mortgaged Premises is located ■ The Servicer has a written opinion of its counsel that the copies are admissible evidence in court ■ The copies were made in the regular course of business pursuant to a written policy of the Servicer applicable to all of its Mortgage files ■ The copies were made by a process that accurately reproduces or forms a durable medium for reproducing the originals ■ If the Servicer maintains Electronic copies of such paper Mortgage file documents, the Servicer stores such Electronic copies in a manner that preserves (i) the view (visual computer screen image or printed paper image) of such Electronic documents and (ii) any data contained in or associated with the Electronic document for the life of each associated Mortgage plus seven years ■ The Servicer maintains Systems, as defined in Section 1401.1(b), on the premises where the copies are kept that permit the viewing or reading of the copies and the reproduction of such copies into legible paper copies. The Servicer must make such Systems available for use by Freddie Mac’s representatives as needed. Freddie Mac Single-Family Seller/Servicer Guide Chapter 3302 As of 12/17/25 Page 3302-5 ■ The Servicer does not make copies of original paper Mortgage file documents for any Mortgage file documents (excluding the paper original Mortgage file documents noted above, which must always be maintained and stored as paper originals) using microfilm or microfiche for Mortgages with Note Dates after June 30, 2013. Servicers may copy original paper Mortgage file documents using scanning systems and maintain copies of such documents as Portable Document Format (PDF), Tagged Image File (TIF) format, Joint Photographic Experts Group (JPEG) format or other Electronic document formats commonly used in the regular course of business. (iv) Electronic Mortgage file documents If any of the Servicer’s Mortgage files contain (i) some Electronic Mortgage file documents that were paper and (ii) some Electronic Mortgage file documents that were originally created as Electronic documents, as permitted by Chapter 1401 or elsewhere in the Servicer’s Purchase Documents, the Servicer may convert to another Electronic document format if: ■ The Servicer determines that it is a business necessity to convert such Electronic Mortgage file documents to a different Electronic document format (e.g., due to technological innovation, changes to the Servicer’s Systems, merger of the Servicer with a Servicer that has different Systems or a Transfer of Servicing to a Servicer with different Systems), and ■ The view (visual computer screen image) of and the content (data contained in or associated with the Electronic documents) in the Electronic Mortgage file documents are not altered, garbled, lost or destroyed (v) Additional document retention and Document Custodian requirements In addition to the requirements set forth above, Servicers must comply with the document retention and Document Custodian requirements set forth in Sections 9206.4(b), 9205.1(b) and 9205.3. (c) Mortgage file control and identification Regardless of the form in which Mortgage files and records are kept, the Servicer must have control and identification features in place to permit the following: ■ Ready identification of the Freddie Mac loan number assigned to each Mortgage serviced for Freddie Mac ■ Ready identification of which Mortgages are MERS-registered and of those that are closed with MERS as original mortgagee of record Freddie Mac Single-Family Seller/Servicer Guide Chapter 3302 As of 12/17/25 Page 3302-6 ■ Prompt retrieval and, if applicable, delivery to Freddie Mac of a file or individual components of a file by Freddie Mac loan number ■ Prompt preparation and delivery to Freddie Mac of scheduled and unscheduled reports that Freddie Mac may require by Freddie Mac loan number If, for any reason, Freddie Mac changes a loan number, the Servicer must upon notice promptly make the necessary changes to the applicable Mortgage file and records to reflect the new Freddie Mac loan number and instruct its Document Custodian to take similar action. The Servicer must maintain the Mortgage file while Freddie Mac retains an interest in the applicable Mortgage and for at least seven years from the date Freddie Mac’s interest in the Mortgage is satisfied. If the Mortgage was paid in full, the Mortgage file must contain a copy of the canceled Note. If the Mortgage was repurchased by the Servicer to effectuate a Transfer of Ownership that is not allowed by or does not meet Freddie Mac’s requirements, the Mortgage file must contain a copy of the executed Transfer of Ownership or assumption/release of liability instrument.

Source: Freddie Mac Single-Family Seller/Servicer Guide Section 3302.1 — Mortgage file management · source URL · snapshot 5869ee9e606cd4ae