Freddie Mac Single-Family Seller/Servicer Guide 3501.2 — Servicer performance metrics

Freddie Mac Single-Family Seller/Servicer Guide 3501.2 — Servicer performance metrics

Effective 2025-11-19 · Freddie Mac's stamp for this section

This section contains requirements related to: ■ Servicer performance ■ Servicer performance results ■ Freddie Mac Servicer Honors and Rewards Program (SHARP)SM (a) Servicer performance The Servicer Success Scorecard is a confidential monthly performance review for all Servicers that measures a Servicer’s performance based on key metrics in certain categories, such as investor reporting and default management. Each Servicer’s performance results are published monthly in a Servicer Success Scorecard at https://sf.freddiemac.com/tools-learning/technology-tools/our-solutions/servicerperformance-profile. The Servicer Success Scorecard performance metrics, and changes thereto by Freddie Mac, are incorporated into and made a part of the Guide and other Purchase Documents by this reference. Certain Servicers may have individual performance goals based on the metrics in the Servicer Success Scorecard that are incorporated into their Purchase Documents. Freddie Mac reserves the right to amend the performance metrics, modify how the rankings are determined (as described below) and revise the content of the Servicer Success Scorecard or SHARP (as described below) at any time. Each Servicer Success Scorecard is considered to be “confidential information” for purposes of Section 1201.8. For additional information on Freddie Mac’s default management or investor reporting performance categories, see Sections 9201.5 and 8301.1(c), respectively. (b) Servicer performance results Freddie Mac will regularly monitor each Servicer’s performance against the metrics in the Servicer Success Scorecard. Servicers will be placed into groups based upon similarities in Servicers’ portfolios (each a “rank group”). The rank groups will be determined based upon portfolio composition parameters determined by Freddie Mac. For certain rank groups, the Servicer Success Scorecard will provide a Servicer with overall rankings, monthly and annual (for that calendar year), as applicable, compared to other Servicers in such Servicer’s rank group in the default management category. A Servicer will be presumed to have an unacceptable Servicer Success Scorecard result if the Servicer’s overall monthly or annual ranking in the default management category is in the bottom 25% of ranked Servicers in the Servicer’s rank group. Freddie Mac considers the following factors in evaluating the Servicer’s overall performance when evaluating for potential disqualification or suspension: ■ Trends in performance, ■ Adequacy of staffing, ■ Audit results, ■ The Servicer Success Scorecard results, ■ Servicer Success File Reviews, and/or ■ Compliance with all requirements of the Purchase Documents. (c) SHARP For details on SHARP, Freddie Mac’s rewards and recognition program based on Servicer performance results, visit the Freddie Mac SHARP webpage at: https://sf.freddiemac.com/working-with-us/servicing/productsprograms/sharp/overview.

Source: Freddie Mac Single-Family Seller/Servicer Guide 3501.2 — Servicer performance metrics · source URL · snapshot 4c94f67729042dd6