Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer performance metrics
Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer performance metrics.
Verbatim regulatory text
Verbatim provisions from Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer performance metrics — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.
Freddie Mac Single-Family Seller/Servicer Guide Section 3501.2 — Servicer performance metrics
3501.2: Servicer performance metrics (11/19/25) This section contains requirements related to: ■ Servicer performance ■ Servicer performance results ■ Freddie Mac Servicer Honors and Rewards Program (SHARP)SM (a) Servicer performance The Servicer Success Scorecard is a confidential monthly performance review for all Servicers that measures a Servicer’s performance based on key metrics in certain categories, such as investor reporting and default management. Each Servicer’s performance results are published monthly in a Servicer Success Scorecard at https://sf.freddiemac.com/docs/pdf/step-by-step-guides/serv_success_prog.pdf. The Servicer Success Scorecard performance metrics, and changes thereto by Freddie Mac, are incorporated into and made a part of the Guide and other Purchase Documents by this reference. Certain Servicers may have individual performance goals based on the metrics in the Servicer Success Scorecard that are incorporated into their Purchase Documents. Freddie Mac reserves the right to amend the performance metrics, modify how the rankings are determined (as described below) and revise the content of the Servicer Success Scorecard or SHARP (as described below) at any time. Each Servicer Success Scorecard is considered to be “confidential information” for purposes of Section 1201.8. For additional information on Freddie Mac’s default management or investor reporting performance categories, see Sections 9201.5 and 8301.1(c), respectively. (b) Servicer performance results Freddie Mac will regularly monitor each Servicer’s performance against the metrics in the Servicer Success Scorecard. Servicers will be placed into groups based upon similarities in Servicers’ portfolios (each a “rank group”). The rank groups will be determined based upon portfolio composition parameters determined by Freddie Mac. Freddie Mac Single-Family Seller/Servicer Guide Chapter 3501 As of 11/19/25 Page 3501-4 For certain rank groups, the Servicer Success Scorecard will provide a Servicer with overall rankings, monthly and annual (for that calendar year), as applicable, compared to other Servicers in such Servicer’s rank group in the default management category. A Servicer will be presumed to have an unacceptable Servicer Success Scorecard result if the Servicer’s overall monthly or annual ranking in the default management category is in the bottom 25% of ranked Servicers in the Servicer’s rank group. Freddie Mac considers the following factors in evaluating the Servicer’s overall performance when evaluating for potential disqualification or suspension: ■ Trends in performance, ■ Adequacy of staffing, ■ Audit results, ■ The Servicer Success Scorecard results, ■ Servicer Success File Reviews, and/or ■ Compliance with all requirements of the Purchase Documents. (c) SHARP For details on SHARP, Freddie Mac’s rewards and recognition program based on Servicer performance results, visit the Freddie Mac SHARP webpage at: https://sf.freddiemac.com/working-with-us/servicing/products- programs/sharp/overview. Freddie Mac Single-Family Seller/Servicer Guide Chapter 3601 As of 11/19/25 Page 3601-1 Chapter 3601: Remedies (Including Repurchase and Termination of Servicing)