Freddie Mac Single-Family Seller/Servicer Guide Section 4301.3 — Refinance practices

Freddie Mac Single-Family Seller/Servicer Guide Section 4301.3 — Refinance practices

4301.3: Refinance practices (12/03/25) This section contains requirements related to: ■ Allowable refinance practices ■ Unacceptable refinance practices and remedies ■ Prepayment speed monitoring and reporting (a) Allowable refinance practices A Seller/Servicer may: ■ Present refinance or payoff information to any Borrower who requests such information ■ Conduct broad-based refinance advertising, telephone or other campaigns directed at broad categories of Borrowers, such as those with Mortgages in their Servicing portfolio, Borrowers with Mortgage coupons above a certain level, certain Mortgage products (e.g., conventional fixed-rate Mortgages or ARMs) or Mortgages secured by Mortgaged Premises in particular geographic areas (b) Unacceptable refinance practices and remedies A Seller/Servicer may not: ■ Deliver any Mortgage to Freddie Mac obtained from a Mortgage Broker or Correspondent if the Seller has knowledge or reason to believe that the Mortgage Broker Freddie Mac Single-Family Seller/Servicer Guide Chapter 4301 As of 02/04/26 Page 4301-3 or Correspondent has received an application to refinance or has agreed to refinance the Mortgage (even if the agreement is not in writing) ■ Sell or deliver a Mortgage to Freddie Mac if the Seller has knowledge or reason to believe that the Borrower has entered into, or has agreed to enter into, a refinancing arrangement (even if the agreement is not in writing) ■ Sell or deliver a Mortgage to Freddie Mac without full and accurate disclosure of all material information about the Mortgage (see Sections 4201.1, 4201.10, 6201.6(a) and 8101.4(d)). Any information related to refinancing or proclivity for refinancing is considered material information to Freddie Mac. ■ Originate a cash-out refinance Mortgage or a purchase transaction Mortgage with the intention of refinancing that Mortgage as a “no cash-out” refinance Mortgage prior to sale to Freddie Mac. The “no cash-out” refinance Mortgage is ineligible for sale to Freddie Mac. See Section 4301.4 for requirements related to the required age of the Mortgage being refinanced when the subject transaction is a “no cash-out” refinance Mortgage. Except as stated in Section 4302.2 for Refi Possible® Mortgages, in advertising or implementing refinance terms, a Seller/Servicer may not: ■ Intentionally target Freddie Mac-owned Mortgages ■ Segregate Mortgages in its own portfolio from those sold to Freddie Mac for different treatment in terms of refinance advertising, offers or practices A Seller/Servicer must incorporate adequate controls in its origination and refinancing procedures to prevent unacceptable refinance practices by the Seller/Servicer or any of its Mortgage Brokers and Correspondents. A Seller/Servicer that (i) engages in unacceptable refinance practices, (ii) knowingly sells or delivers Mortgages to Freddie Mac from Mortgage Brokers or Correspondents it knew, or should have known, were engaging in unacceptable refinance practices, or (iii) fails to maintain proper controls for such Mortgages being sold or delivered to Freddie Mac will be subject to any or all of the remedies available to Freddie Mac at law or in equity and pursuant to this Guide and relevant Purchase Documents. Those remedies include, but are not limited to: ■ Disqualification, ■ Suspension, and/or ■ Requiring the Seller/Servicer to make Freddie Mac whole for losses, including losses associated with repurchases at par for Mortgages purchased at premium prices and/or Freddie Mac Single-Family Seller/Servicer Guide Chapter 4301 As of 02/04/26 Page 4301-4 losses associated with claims made by security investors. With respect to claims by such investors, the disposition of such claims is solely within the discretion of Freddie Mac. A Seller/Servicer that has any questions about compliance with Freddie Mac requirements should contact its Freddie Mac account manager (or other designated Freddie Mac personnel) to ensure compliance with Freddie Mac’s requirements and to facilitate full and accurate disclosure of all pertinent information. (c) Prepayment speed monitoring and reporting Freddie Mac expects the Seller/Servicer to monitor the prepayment levels of its Mortgages, particularly refinance Mortgages. If the Seller/Servicer becomes aware of circumstances likely to result in unusually high prepayment rates on Mortgages purchased from it by Freddie Mac, it must notify its Freddie Mac account manager immediately. If requested to do so by Freddie Mac, the Seller/Servicer is obligated to cooperate fully and promptly with Freddie Mac personnel and to provide adequate information in trying to determine the reason and a solution for any such high prepayment rates. Freddie Mac reserves the right to initiate on its own an investigation of high prepayment rates of a particular Seller/Servicer.

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