HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies

hud-4000-1-iii-a-1-c

HUD Single-Family Housing Policy Handbook 4000.1, Section III.A.1.c. See obligation entries for operative requirements and verbatim primary-source citations.

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source:
  type: regulation
  id: hud-4000-1-iii-a-1-c
  authority: HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies
  description: |
    HUD Single-Family Housing Policy Handbook 4000.1, Section III.A.1.c.
    See obligation entries for operative requirements and verbatim
    primary-source citations.
obligations:
  - id: hud-4000-1-iii-a-1-c-respond-to-requests
    canonical_id: hud-4000-1-iii-a-1-c-respond-to-requests
    section: HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies
    description: |
      [LENDER] must respond to verbal or written requests for individual
      account information, including all servicing information and related
      data and the mortgage origination file, from HUD staff or from a
      HUD-approved counseling agency acting with the consent of the
      Borrower.
    type: do
    audit_question: Can [LENDER] evidence that it responded to every verbal or written request for individual account information from HUD staff, and from each HUD-approved counseling agency acting with the Borrower's consent?
    program_review: Do the P&Ps ensure [LENDER] responds to every verbal or written request for individual account information (servicing data and origination file) from HUD staff or a Borrower-consented HUD-approved counseling agency?
    file_review: Review the information-request log; confirm each HUD-staff and consented-counseling-agency request was responded to.
    judgment: false
    feeds:
      - hud-4000-1-iii-a-1-c-hud-staff-24-hour-response
      - hud-4000-1-iii-a-1-c-counseling-agency-3-business-day-response
    workflow_phase: servicing
    owner_role: compliance_officer
    secondary_owner_role: default_servicing_analyst
    cadence: per-request
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - hud-handbook-4000-1
      - fha
      - servicing
      - hud-information-request
      - promoted
    primary_source:
      tier: 1
      authority: HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies
      source_class: hud-handbook-4000-1
      source_url: https://www.hud.gov/hud-partners/single-family-handbook-4000-1
      snapshot_id: 8c03836f77f317e1
      fetched_at: '2026-05-23T00:28:40Z'
      content_hash: sha256:411430f29b13f9b54a2ebb0e6f6e7087ecd2b90d0da22eb0c8c792eaa2d7d0df
      paragraph_quote: 'The Mortgagee must respond to verbal or written requests for individual account '
      drafter_attestation: Copied verbatim from HUD Handbook 4000.1 snapshot 8c03836f77f317e1 (III.A.1.c) at 2026-05-23.
    promoted_at: '2026-05-23T00:39:05+00:00'
    promoted_from: hud-4000-1-iii-a-1-c-roundb-v1.yaml
  - id: hud-4000-1-iii-a-1-c-hud-staff-24-hour-response
    canonical_id: hud-4000-1-iii-a-1-c-hud-staff-24-hour-response
    section: HUD Handbook 4000.1 III.A.1.c — HUD Staff Request Response Time
    description: |
      When HUD staff request information, [LENDER] must make available
      legible documents and in the format (electronic or hard copy)
      requested within 24 hours of the request, or as otherwise permitted
      by HUD.
    type: do
    audit_question: For every HUD-staff information request, can [LENDER] evidence delivery of legible documents in the requested format (electronic or hard copy) within 24 hours of the request, or within the time HUD otherwise permitted?
    program_review: Do the P&Ps ensure legible documents in the requested format (electronic or hard copy) are made available within 24 hours of a HUD-staff request (or as HUD otherwise permits)?
    file_review: Pull HUD-staff information requests; confirm delivery in the requested format within 24 hours (or HUD's permitted window).
    judgment: false
    feeds: []
    workflow_phase: servicing
    owner_role: compliance_officer
    secondary_owner_role: default_servicing_analyst
    cadence: per-request
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - hud-handbook-4000-1
      - fha
      - servicing
      - hud-information-request
      - 24-hour-response
      - promoted
    primary_source:
      tier: 1
      authority: HUD Handbook 4000.1 III.A.1.c — HUD Staff Request Response Time
      source_class: hud-handbook-4000-1
      source_url: https://www.hud.gov/hud-partners/single-family-handbook-4000-1
      snapshot_id: 8c03836f77f317e1
      fetched_at: '2026-05-23T00:28:40Z'
      content_hash: sha256:411430f29b13f9b54a2ebb0e6f6e7087ecd2b90d0da22eb0c8c792eaa2d7d0df
      paragraph_quote: 'When HUD staff request information, the Mortgagee must make available legible documents '
      drafter_attestation: Copied verbatim from HUD Handbook 4000.1 snapshot 8c03836f77f317e1 (III.A.1.c) at 2026-05-23.
    promoted_at: '2026-05-23T00:39:05+00:00'
    promoted_from: hud-4000-1-iii-a-1-c-roundb-v1.yaml
  - id: hud-4000-1-iii-a-1-c-counseling-agency-3-business-day-response
    canonical_id: hud-4000-1-iii-a-1-c-counseling-agency-3-business-day-response
    section: HUD Handbook 4000.1 III.A.1.c — Counseling Agency Request Response Time
    description: |
      When a HUD-approved counseling agency acting with the consent of the
      Borrower requests information, [LENDER] must make available legible
      documents in the format (electronic or hard copy) requested within
      three business days of the request.
    type: do
    audit_question: For every HUD-approved counseling-agency information request (with Borrower consent), can [LENDER] evidence delivery of legible documents in the requested format within three business days of the request?
    program_review: Do the P&Ps ensure legible documents in the requested format are made available within three business days of a Borrower-consented HUD-approved counseling-agency request?
    file_review: Pull counseling-agency requests; confirm delivery in the requested format within three business days.
    judgment: false
    feeds: []
    workflow_phase: servicing
    owner_role: compliance_officer
    secondary_owner_role: default_servicing_analyst
    cadence: per-request
    consequence: ''
    tags:
      - round-b
      - regulator-direct
      - hud-handbook-4000-1
      - fha
      - servicing
      - counseling-agency
      - 3-business-day-response
      - promoted
    primary_source:
      tier: 1
      authority: HUD Handbook 4000.1 III.A.1.c — Counseling Agency Request Response Time
      source_class: hud-handbook-4000-1
      source_url: https://www.hud.gov/hud-partners/single-family-handbook-4000-1
      snapshot_id: 8c03836f77f317e1
      fetched_at: '2026-05-23T00:28:40Z'
      content_hash: sha256:411430f29b13f9b54a2ebb0e6f6e7087ecd2b90d0da22eb0c8c792eaa2d7d0df
      paragraph_quote: 'or hard copy) requested within three business days of the request. '
      drafter_attestation: Copied verbatim from HUD Handbook 4000.1 snapshot 8c03836f77f317e1 (III.A.1.c) at 2026-05-23.
    promoted_at: '2026-05-23T00:39:05+00:00'
    promoted_from: hud-4000-1-iii-a-1-c-roundb-v1.yaml
_promotion_history:
  - promoted_at: '2026-05-23T00:39:05+00:00'
    candidate_path: obligations\_remediation\_round_b_drafts\hud-4000-1-iii-a-1-c-roundb-v1.yaml
    candidates_promoted: 3
    candidates_skipped_existing: 0

Verbatim regulatory text (3)

Verbatim provisions from HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.

HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies

The Mortgagee must respond to verbal or written requests for individual account

Source: HUD Handbook 4000.1 III.A.1.c — Providing Information to HUD and HUD-Approved Counseling Agencies · source URL · snapshot 8c03836f77f317e1

HUD Handbook 4000.1 III.A.1.c — HUD Staff Request Response Time

When HUD staff request information, the Mortgagee must make available legible documents

Source: HUD Handbook 4000.1 III.A.1.c — HUD Staff Request Response Time · source URL · snapshot 8c03836f77f317e1

HUD Handbook 4000.1 III.A.1.c — Counseling Agency Request Response Time

or hard copy) requested within three business days of the request.

Source: HUD Handbook 4000.1 III.A.1.c — Counseling Agency Request Response Time · source URL · snapshot 8c03836f77f317e1