FHA Single Family Housing Policy Handbook 4000.1, III. SERVICING AND LOSS MITIGATION > A. Title II Insured Housing Programs Forward Mortgages > 1. Servicing of FHA-Insured Mortgages — c. Providing Information to HUD and HUD-Approved Counseling Agencies
HUD effective date: 10/01/2025 · section III.A.1 · Handbook 4000.1
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Recently changed. 1 section here was revised on 2025-10-01: c. Providing Information to HUD and HUD-Approved Counseling Agencies . A model trained before then holds the old wording.
HUD Single-Family Housing Policy Handbook 4000.1, Section III.A.1.c. See obligation entries for operative requirements and verbatim primary-source citations.
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Verbatim provisions from FHA Single Family Housing Policy Handbook 4000.1, III. SERVICING AND LOSS MITIGATION > A. Title II Insured Housing Programs Forward Mortgages > 1. Servicing of FHA-Insured Mortgages — c. Providing Information to HUD and HUD-Approved Counseling Agencies — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.
HUD Handbook 4000.1 III.A.1.c
c. Providing Information to HUD and HUD-Approved Counseling Agencies (10/01/2025) The Mortgagee must respond to verbal or written requests for individual account information, including all servicing information and related data and the mortgage origination file, from HUD staff or from a HUD-approved counseling agency acting with the consent of the Borrower. When HUD staff request information, the Mortgagee must make available legible documents in the format (electronic or hard copy) requested within 24 hours of the request, or as otherwise permitted by HUD. When a HUD-approved counseling agency acting with the consent of the Borrower requests information, the Mortgagee must make available legible documents in the format (electronic or hard copy) requested within three business days of the request.
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