Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation Package for a Workout Option
Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation Package for a Workout Option.
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Verbatim provisions from Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation Package for a Workout Option — each quote is a verified substring of the regulator-published source snapshot, not retyped. Quoted for reference; this is not legal advice. The operational layer (P&P updates, prompts) lives in the regulation update kits.
Fannie Mae Servicing Guide D2-2-04 — Sending a Borrower a Solicitation Package for a Workout Option
D2-2-04, Sending a Borrower a Solicitation Package for a Workout Option (09/13/2017) Introduction This topic contains information on sending the borrower a Borrower Solicitation Package for a workout option. Sending a Borrower a Solicitation Package for a Workout Option Published May 13, 2026 297 Sending a Borrower a Solicitation Package for a Workout Option If at any time during the delinquency the servicer has achieved QRPC and has not obtained a resolution to the delinquency, the servicer must send the borrower a Borrower Solicitation Package, if a Borrower Solicitation Package has not previously been sent. A Borrower Solicitation Package consists of the following documents: Borrower Solicitation Letter (Form 745), or equivalent; and Mortgage Assistance Application (Form 710), or equivalent, provided that the equivalent form requests the same financial information and documentation, hardship information, and attestations from the borrower. Note: The servicer is authorized to include IRS IVES Request for Transcript of Tax Return (IRS IVES Form 4506-C) in the Borrower Solicitation Package. If the servicer has not achieved QRPC or obtained a resolution to the delinquency by the 45th day of delinquency, the servicer must send either a Borrower Solicitation Letter (Form 745), or equivalent, or a Borrower Solicitation Package. Note: If the servicer customizes Form 745, it must make the letter available to Fannie Mae upon request and it must retain references to the Homeowner’s HOPE™ Hotline Number (1-888-995-HOPE) within the Borrower Solicitation Package. The servicer is authorized to mail, fax, or electronically transmit copies of Form 745, or equivalent, and other documents associated with the Borrower Solicitation Package to a borrower; or permit a borrower to copy, print, or download a copy of such documents via a secure servicer-provided Internet website. See Selling Guide A2-4.1-03, Electronic Records, Signatures, and Transactions for information on electronic record requirements. Recent Related Announcements There are no recently issued Announcements related to this topic.